Terms & Conditions

🤝 1. Our Professional Duty of Care & Personal Responsibility

At Sanctum Dive Indonesia, safety is our guiding compass. Our legal and professional obligation is to provide a rigorous Duty of Care to every guest who steps onto our boats or enrolls in our courses.

• What Our Duty of Care Includes: Operating seaworthy dive vessels; maintaining certified pure breathing gas (air and nitrox); providing certified PADI and SSI Divemasters and Instructors; stocking emergency marine oxygen and first aid kits on every trip; conducting comprehensive pre-dive safety briefings; and executing emergency evacuation procedures.
• The Nature of Ocean Diving: Scuba diving and freediving are adventure sports conducted in dynamic, open ocean environments. While Sanctum provides professional guidance and safety infrastructure, diving involves inherent physical risks (including currents, pressure changes, and marine life).
• Personal Responsibility: Once underwater, you maintain personal responsibility for your own actions, buoyancy, air consumption, and decisions. Adherence to guide briefings and universal safety standards is mandatory and legally binding.

⚠️ 2. The 7 Critical Golden Laws of Diving Safety

Historical dive safety data confirms that almost all recreational diving accidents are preventable and stem directly from violating foundational diving laws. At Sanctum Dive, compliance with these 7 Golden Laws is absolute:

🩺 3. Honest Medical Fitness Declarations

Water pressure exerts direct physiological effects on the human body. Complete, transparent honesty regarding your health history is a strict prerequisite for diving with Sanctum Dive Indonesia:

• RSTC / PADI Medical Statement: All student divers and certified guests must review and sign the standard Diver Medical Questionnaire prior to in-water activities.
• Medical Conditions Requiring Physician Sign-Off: If you have a history of asthma, heart disease, epilepsy, high blood pressure, lung trauma, recent surgery, or currently take prescription medications, you must obtain a signed medical clearance from a certified physician stating you are fit for diving.
• Consequences of Non-Disclosure: Concealing medical conditions invalidates third-party dive insurance, breaches our booking contract, and places your life and dive companions at risk. Sanctum Dive is released from all liability arising from undisclosed health issues.

🛡️ 4. Dive Accident Insurance (DAN & DiveAssure)

Standard travel and health insurance rarely covers hyperbaric chamber treatments or offshore medical evacuations. Sanctum Dive makes official dive insurance easily accessible:

• Mandatory Requirement: All certified fun divers and technical divers must carry valid dive accident insurance (such as DAN or DiveAssure).
• Available On-Site & Online: Sanctum Dive partners directly with international dive insurers. Short-term and long-term insurance policies can be purchased instantly at our dive center reception via QR code or online prior to your morning boat departure:
  • Daily Coverage: Ideal for 1 to 3-day fun diving trips (approx. $10–$20 USD).
  • Weekly Coverage: Perfect for vacation dive packages and liveaboard trips.
  • Annual Membership: For frequent and professional divers.
• SSI Entry-Level Courses: Basic student dive insurance is automatically included for students enrolled in entry-level SSI training programs.

📋 5. Trip Bookings, Weather & Rescheduling

• Non-Refundable Deposits: To secure your dive guide, boat seat, and hotel room, an advance deposit is processed via our secure Tab Travel or Cloudbeds checkout. Deposits are non-refundable under any circumstance.
• Rescheduling Notice: We require at least 24 hours notice for any rescheduling requests. Changes made within 24 hours of scheduled boat departure incur a cancellation fee or deposit forfeiture.
• No-Shows & Late Arrivals: Failure to arrive at the dive center at the agreed meeting time (08:30 AM for morning boat departures) results in forfeiture without refund.
• Minimum Dives: All morning boat trips require a minimum booking of 2 dives per person.
• Try Diving Pool Fee: If you participate in a Try Dive session in the pool and elect not to proceed to the ocean dive, a 300,000 IDR (~$19 USD) pool and instructor fee applies.
• Snorkeling Requirements: Due to Nusa Penida's dynamic currents, snorkeling trips are strictly for experienced swimmers only. Snorkelers must wear a life jacket if instructed by the guide.
• Blackwater Diving: Blackwater/night dives require an Advanced Open Water certification or Night Diver specialty, with a minimum of 2 participants required for the trip to run.
• Rental Equipment Care: You are responsible for all rental dive equipment issued to you. Any lost or negligently damaged equipment will be charged at full retail replacement cost.
• Captain's Call on Weather: In cases of severe swell or adverse ocean weather, the Boat Captain and Management reserve the absolute right to alter the itinerary or reroute to safer dive sites. If a guest elects not to dive due to an authorized weather reroute, a 300,000 IDR (~$19 USD) boat surcharge applies to cover boat fuel and logistics.
• Seasickness: If a diver becomes seasick and elects not to dive after the boat departs, the full trip fee remains payable. Motion sickness medication is recommended 30 minutes prior to boarding.
• Wild Marine Encounters: While Manta Point enjoys a 90% encounter rate, Manta Rays and Mola Mola are wild animals. Encounters cannot be guaranteed, and no refunds are issued for wildlife sightings.

🔄 6. Return & Refund Policy (Sanctum Dive Equipment)

This section governs physical gear purchases (Sanctum Wing BCDs, Sidemount BCDs, Power Fins, Panoramic Masks, Wetsuits, and Regulators) purchased through our dive shop or online store:

• 14-Day Return Window: You may return unused physical dive gear within 14 days of receipt for an exchange or refund.
• Item Condition: Gear must be in 100% brand-new, un-dived condition, in original packaging with all manuals, tags, and protective covers intact. Equipment that has been submerged in salt or fresh water is strictly ineligible for return due to hygiene and life-support safety standards.
• Manufacturer Warranty: If your equipment arrives with a demonstrable manufacturing defect, Sanctum Dive will repair, replace, or refund the item at zero cost to you within 30 days of purchase.
• Return Shipping Costs: For change-of-mind or sizing exchanges, the buyer is responsible for return shipping to our Nusa Penida center. For verified defective items, Sanctum Dive covers return shipping.
• Refund Method: Approved refunds are credited to the original payment method within 5–7 business days.

📦 7. Shipping & Delivery Policy (Gear Store)

We provide reliable domestic delivery across Indonesia as well as on-site pickup for traveling divers:

• Free Local Pickup (Nusa Penida): Divers visiting Bali can collect their gear directly at Sanctum Dive Center upon arrival for 0 IDR shipping fee. Equipment will be prepared, sized, and assembled for you.
• Domestic Shipping across Indonesia: We dispatch gear to Bali mainland, Jakarta, and all Indonesian provinces via trusted express couriers (JNE, J&T, and SiCepat).
• Handling & Processing Time: Orders are processed and dispatched within 24 to 48 hours (Monday through Saturday).
• Transit Times: Bali Mainland: 1–2 business days. Java & Major Cities: 2–4 business days. Outer Islands: 3–6 business days. Tracking numbers are transmitted via email/WhatsApp upon dispatch.

📝 8. Agreement & Contact

By completing your booking deposit, registering for a course, or purchasing Sanctum Dive Equipment, you formally acknowledge and agree to abide by all the Terms, Safety Laws, and Policies detailed above.

* Prices are billed in IDR according to Indonesian financial regulations. USD amounts are approximate references based on current exchange rates.